Why Automate Sales Order Processing with Esker?
Sales order processing is tied to customer experience as well as your company’s O2C success. Any loose ends and the whole thing can unravel. That’s where Esker comes in. Our automated order processing system uses AI and RPA technology to address the most manual areas of order taking through a centralized, cloud-based platform.
- Process Orders FasterAutomation technology frees up CSR team members to be more productive while eliminating costly order processing bottlenecks.
- Make Decisions Using AnalyticsInstant access to KPIs, performance trends & items analytics empowers users to make decisions with greater speed, clarity & strategy.
- Improve Key RelationshipsWhether it’s consistently meeting SLAs or offering self-service tools, Esker helps companies strengthen their customers’ trust.
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Tools to Fuel Your Digital Transformation
Esker’s no stranger to the automated order processing game. In fact, we’ve been leading the way for decades, providing our customers with innovative and intuitive tools such as:
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Persona Block Title:ORDER TRIAGE
Persona Block Text:Triage orders from customer emails received in the customer service shared inbox, using AI-powered classification and routing.
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Persona Block Title:AI & RPA TECHNOLOGY
Persona Block Text:Esker’s solution is powered by AI and RPA technology that optimizes data recognition and verification, while eliminating bottlenecks such as manual data entry, pulling orders from customer portals and more.
Persona Block Url:https://www.esker.com/business-process-solutions/order-cash/customer-service-automation/order-management-automation-system/order-data-capture/ - Persona Block Icon:
Persona Block Title:WEB & MOBILE ORDERING
Persona Block Text:Enable your customers to easily place and track orders directly or from their e-procurement application thanks to Esker’s convenient e-commerce website. The Esker Anywhere™ mobile app also lets your customers and sales teams perform these tasks while on the go.
Persona Block Url:https://www.esker.com/technology-solutions/mobile-business-solutions/ - Persona Block Icon:
Persona Block Title:EDI ORDER PROCESSING
Persona Block Text:Elevate EDI from the technical to the business level by bringing visibility and flexibility to the entire process, enabling teams to manage exceptions without IT and simplify the onboarding process.
Persona Block Url:https://www.esker.com/technology-solutions/edi-integration/ - Persona Block Icon:
Persona Block Title:ERP INTEGRATION
Persona Block Text:Using live connection via web services, check prices/availability when automating order creation in the ERP and deliver confirmations and ship notices back from the ERP to customers. Esker supports any ERP and has standard connectors for SAP® and Oracle® EBS.
Persona Block Url:https://www.esker.com/technology-solutions/erp-software/ - Persona Block Icon:
Persona Block Title:COLLABORATION & COMMUNICATION
Persona Block Text:Esker allows CSRs to clarify orders before fulfilling them via tracked conversations directly on the order that can include employees in sales, logistics or credit departments, as well as directly with customers.
Critical metrics have nowhere to hide
Automation rates. Processing times. SLA compliance. Ever wonder what metrics you’re missing out on? With Esker’s intelligent dashboards, every user — even those on the go — can access pertinent order information at the click of a button.
For compliance purposes, Esker also keeps a complete audit trail of every sales order processing touch point, shedding light into who did what, when and where so users always know that the proper checks and validations took place.
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Equip your customer service team with the tools to shine
Customer service can be a stressful, thankless department. Be the hero your team (and customers) need with Esker’s Order Processing solution. With an easy-to-use interface, customizable dashboards and self-service portal, customer service leaders can:
- Eliminate backlogs from one day to the next
- Expedite CSR productivity via automatic verifications
- Allow CSRs to quickly and easily handle claims management
- Free up time for upselling and more strategic activities
- Create a happier, more fulfilling team environment
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Frequently Asked Questions
We’ve compiled answers to some of the most commonly asked questions about Esker’s Order Processing automation solution. Have a question you can’t find the answer to? Reach out by clicking the “Get in Touch” button below.
How does Order Processing solutions increase employee productivity?
Traditional order processing often involves CSRs spending their time on manual tasks (e.g., entering order data into the ERP, tracking down orders, printing and collecting documents, etc.). Not with Esker. Our AI-driven solution takes care of all those repetitive, low-value admin activities so that CSRs and other team members are free to focus on cross-selling, upselling, problem solving, customer relationship building, etc.
What advantages will I see with an Order Processing solution?
Following implementation, users can expect to see a number of transformational benefits. From an operational standpoint, this often translates to faster order processing times, cost savings, simplified IT environment, and enhanced visibility and control over orders (just to name a few). For your customers and staff, it can mean greater collaboration and overall satisfaction. Lastly, for business, Order Processing ultimately can lead to more business opportunities, expansion into new markets, and strengthened global security and compliance.
Does order processing software integrate with all ERPs?
Yes! To date, Esker has over 70 unique ERP or home-grown solutions. Our ERP connectivity suite can automate a variety of complex business processes across different departments.
Does an order processing solution replace my ERP system?
No! An Order Processing solution is not designed to replace ERPs; rather, the solution works alongside whatever system or systems currently in place to fill in the manual gaps most conventional ERPs can’t handle. This helps orders get processed faster and more accurately, while also helping your company maximize its ERP investment.
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