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Pop quiz: Can your order management (OM) team clearly identify where KPI performance is excelling, where it’s falling behind and which metrics need the most attention? Join Esker’s Graham Smith and APQC’s Marisa Brown, as they highlight clear strategies for earning top marks in speed, accuracy and CX impact.
Learn how to:
Compare your OM performance against industry benchmarks for OTIF, perfect order performance, cost to serve & more
Pinpoint the process breakdowns that can impact fulfillment speed, order accuracy & responsiveness
Use AI automation to reduce manual work, improve data quality & manage exceptions more efficiently
Translate performance insights into smarter decisions that support CX, profitability & scalable growth
Graham Smith
Business Development Manger, Esker
Graham Smith partners with finance and credit leaders to guide them in automating their AR and collections processes in an effort to create better credit-to-cash process efficiency.
Marisa Brown
Senior Principal Research Lead, APQC
Currently, she focuses on the in-depth needs of APQC’s members in supply chain management and product development as she develops and oversees APQC's supply chain management research agenda
About Esker
Esker, the leading AI Automation Suite for the Office of the CFO, offers Source-to-Pay and Order-to-Cash solutions built to optimize working capital and cashflow, enhance decision-making, and drive smarter growth strategies. Offering 40+ years of industry knowledge, Esker operates in North America, Latin America, Europe and Asia Pacific with global headquarters in Lyon, France, and U.S. headquarters in Madison, Wisconsin.